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Order Info

 

How to Order

 


1. Shop with security and ease in our online store. You will require a valid credit card debit card, Paypal Account or you can pay via bank deposit.

 

Or

 

2. You can email us for assistance. We will ensure we get back to you asap within business hours 8.30am - 5.00pm AEST.

 

Or

 

3. Visit Us at one of our Market Stalls in the Sydney Metro and NSW Regional Areas. Contact Us for details of our Market Locations.

 

Or

 

4. Visit one of our Stockists Australia Wide. Contact Us for details of your nearest Stockist.

 

 

 

Making an Order

 

Placement of an order constitutes entering into the terms and conditions set out in this section. All orders will be confirmed by email from Fancy That Confectionery. Orders will only be dispatched once payment has been received in full.

 

Cancellation of Orders

 

If you wish to cancel an order please immediately contact us. Once payment for an order has been accepted, cancellation is at the discretion of Fancy That Confectionery. Once orders have been shipped orders can not be cancelled.

 

Refund Policy

 

It is the responsibility of the customer to inform Fancy That Confectionery if an order has not been delivered. Upon notification we will investigate and ensure the order is delivered and received.

 

Refunds will not be given for late delivery outside of delivery guarantees.

 

In the unfortunate event that an order has been damaged through the delivery process we will replace the damaged items. In the event you would not like a replacement, we will refund the credit card used for the value of the total transaction or the value of the damaged items.

 

If you need to return an item, please contact us.

 


Delivery

Fancy That Confectionery provides options for delivery or for Pick Up.

 

Option 1 - Fancy That Confectionery offers standard delivery nationally with Australia Post or TNT for a flat rate fee of $9.99

 

Once an order has been shipped an email will be sent to the customer with shipping details so the order can be tracked.

 

Deliveries are Monday to Friday. It is recommended that a delivery address is used where there will be someone present e.g. a work address.

 

Option 2 - Fancy Taht Confectionery offer a Free Pick Up service. They attend several markets per month. You can select Pick Up in the Delivery Options on Checkout. If you select this option, you must specify in the comments which location you will be picking up from.  Contact us for market locations.

 

Option 3 - Fancy That Confectionery offers Internationl shipping using Australia Post. Freight costs will be calculated at checkout.

 

Customer Service

 

Our aim is to provide excellent customer service and ensure your shopping experience with us is a positive one. We will do our best to ensure all communication with Fancy That Confectionery is professional, easy and straight forward. If you have any concerns at all, please contact us.

 

Privacy Statement

 

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

 

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

 

Terms of Use Statement

 

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

 

Disclaimer

 

Information and statements made are for education purposes and are not intended to replace the advice of your treating doctor. Fancy That Confectionery does not dispense medical advice, prescribe, or diagnose illness. The views and nutritional advice expressed by Fancy That Confectionery are not intended to be a substitute for conventional medical service. If you have a severe medical condition or health concern, see your physician. This Web site contains links to Web sites operated by other parties. Such links are provided for your convenience and reference only. We are not responsible for the content or products of any linked site or any link contained in a linked site. Fancy That Confectionery does not adopt any medical claims which may have been made in 3rd party references. Where Fancy That Confectionery has control over the posting or other communications of such claims to the public, Fancy That Confectionery will make its best effort to remove such claims.

 

Testimonials

 

All testimonials and product reviews are authentic from actual customers. Documentation is available for legal inspection. Product reviews are within range of typicality.

 



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